Privacy policy

Tyler Candle Store - Privacy Statement

Tyler Candle Store is committed to protecting your personal information.  We want your personal information to remain private. If you have questions about Tyler Candle Stores privacy practices, contact us at 1.866.995.4438.

Tyler Candle Store follows these privacy principles both online and offline in the collection, use, and security of customer information.

• Provide you notice of our customer information practices.
• Give you choices about how your data may be used for marketing purposes.
• Provide you the opportunity to update or correct your personal information.
• Use information security safeguards.
• Commit to complying with applicable privacy requirements.
• Provide you with means to contact us about privacy-related issues.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.


Tyler Candle Store PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for TylerCandleStore.com (which is a webstore of Genteel Reflections, LLC) and all other locations, occasions or events where your personal information is collected by Tyler Candle Store.  When you provide us your personal information, you consent to the information practices described in this policy.

To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

Privacy Policy FAQs:

  • What information does Tyler Candle Store collect from me? 
  • When does Tyler Candle Store collect information from me? 
  • How is my information used? 
  • What information is provided to Tyler Candle Store from others? 
  • Does Tyler Candle Store share my personal information with others? 
  • Do I have choices regarding the use of my information for marketing purposes? 
  • How does Tyler Candle Store secure my personal information? 
  • How can I update my information?

What information does Tyler Candle Store collect from me?

We may collect personal information such as:
Your contact information (name, mailing address, phone number, e-mail address, etc.).
Your billing/shipping information (credit card number, shipping address).
Your personal preferences (product wish lists, etc.).

When does Tyler Candle Store collect information from me?

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

  • Set up an account online
  • Purchase products or services
  • Schedule delivery
  • Participate in a promotion or survey
  • Contact us with a question or concern

How is my information used?

We use the information you provide in order to:

  • Fulfill requests for products, services or information
  • Administer loyalty programs
  • Provide customer services
  • Offer new products and services

What if information is provided to Tyler Candle Store from others?

If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, using our Send-to-a-Friend option in our marketing e-mails or Gift Registry information.

Does Tyler Candle Store share my personal information with others? 

Tyler Candle Store does not sell or rent your personal information to third parties.

We may need to share your personal information with certain third parties such as our  service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as: 

  • Fulfilling our customers' orders 
  • Delivering packages (UPS, USPS, FEDX)
  • Maintaining our loyalty program 
  • Processing credit card payments

Do I have a choice regarding the use of my information for marketing purposes? 

Tyler Candle Store is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from Tyler Candle Store.

To opt-out of or opt-in to receiving marketing communications from Tyler Candle Store, please take one of the following actions:

1) Follow the directions on the marketing e-mail from us.  All marketing communications from Tyler Candle Store will tell you how to stop receiving them in the future.

2) Call 1.866.995.4438 and provide your current contact information.

3) Send a letter with your current contact information to:

 

Tyler Candle Store - Genteel Reflections, LLC 
1777 Garth Brooks Blvd
Yukon, OK 73099

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. 

Tyler Candle Store will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to: 

14 business days for e-mails, direct mail

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, or updates or other organization-related communications.

How does Tyler Candle Store secure my personal information?

Whether you are shopping online or in our stores, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Tyler Candle Store cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The Tyler Candle Store Web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.

How can I update my information? 

Tyler Candle Store wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:

1) If you’ve created an account on TylerCandleStore.com, you can update your information after logging into your account

2) Call: 1.866.995.4438

3) Send a request to:

Attn: Customer Care 
Tyler Candle Store - Genteel Reflections
1777 Garth Brooks Blvd.
Yukon, Ok 73099

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