Terms and Conditions
Terms and Conditions of Use
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Disclaimers and Limitation of Liability
By using the Tyler Candle Store Web site, you expressly agree that use of the Tyler Candle Store Web site is at your sole risk. The Tyler Candle Store Web site is provided on an "AS IS" and "as available" basis.
Under no circumstances shall Tyler Candle Store or Genteel Reflections, LLC be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Tyler Candle Store Web site, including but not limited to reliance by you on any information obtained from the Tyler Candle Store Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Tyler Candle Store has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Tyler Candle Store Web site.
Intended for Users Over 13
The Tyler Candle Store Web site is intended for use by individuals 13 years of age or older. The Tyler Candle Store Web site is not directed to use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.
The Tyler Candle Store Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Tyler Candle Store reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tyler Candle Store will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Tyler Candle Stores' Return Policy.
Sales Tax Policy
Because Tyler Candle Store is an Oklahoma Business sales tax will be collect for Oklahoma Residents as required by law.
Paying for Your Order
You may pay for your orders with our electronic Gift Certifiactes and with a major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, AMEX, and Discover® Card, PayPal Express, Google Checkout.
Generally, all credit and debit cards are charged at the time the order is placed. If for some reason we are currently out of the product or the product is backordered you will be contacted to discuss possible options. If you do decide to cancel your order, we will immedateily begin the process to credit back your canceled purchase. Please allow 24 to 36 hours for the credit to be completed.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Tyler Candle Store Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason. However, once you have completed your order, our system will send an E-mail showing you a copy of the order as it was received by Tyler Candle Store. The customer is responible for making sure they receive this E-mail confirmation and reviewing the order to make the order is correct. It is extremely important the the customers E-mail address is entered correctly.
If your order is delivered and then you notice that the order is not what you intended, all return and shipping fees are the responsibility of the customer. We are more than happy to exchange the product as long as the Return Policy is followed. However, we are not responsible for any of the shipping costs involved in returning and reshipping the desired products back to the customer.
All sales made through the Tyler Candle Store Web site are subject to Tyler Candle Stores' return policy. You have 14 days from the time you receive your purchase to return or exchange any merchandise when accompanied by the original receipt. All returning merchandise must be in the original shipment boxes, products must be in original condition and undamaged. You must call or E-mail Customer Service to obtain authorization to return purchased merchandise. FREE SHIPPING ONLY APPLIES TO YOUR ORIGINAL PURCHASE. All return/exchange shipping fees are the responsibility of the customer. Returns or Exchanges will not be accepted on discounted or retired items. Please send your return package via Fed Ex, UPS or Insured Priority Mail. The return policy does not apply to sale or discounted merchandise. Call toll free 1.866.995.4438
Packages that are refused when they reach there shipping destination will be charged shipping, and a restocking fee of 15%. The shipping fee will only be charged if your order was shipped with FREE SHIPPING. If for some reason your order was refused, but you still want the order. You will be required to repay the new shipping charge in order to receive your order. The second attempt at delivery must be at a different address, we will not ship the order a second time to a address where it has been already refused once.
Free Shipping* on Tyler orders above $69.95 +
* SEE DETAILS