Shipping Rates and Information

Shipping Information

All orders placed on this site are subject to product availability and will be shipped according to Tyler Candle Store shipping policies. Notification of lost items must be received within 15 days from receipt of the shipping confirmation e-mail. Please notify Tyler Candle Store immediately if you received products damaged during shipment.  Never throw away packing materials and boxes until instructed to do so by Tyler Candle Store customer service.

In-stock items are normally shipped within 24 to 36 hours after the receipt of your order.  During the Holidays, we do try to ship within 24 hours of receipt of your order, but delays during the Holidays should be expected.  Please note that we do not ship on Saturday or Sunday.  You will be notified by phone or e-mail within 24 hours of receipt of your order if there will be a delay.  If you order an item that is temporarily sold out at the time you placed your order, we will place your order on hold and ship it complete once this item is back in stock.  Please make sure you provide us with a daytime phone number and accurate e-mail address.

Free Shipping / Contiguous 48 United States

In the contiguous 48 United States, Standard Shipping is FREE on all orders above $69.95+.   You should receive your order within 6 to 14 business days (Mon-Friday) from the date that we ship. We reserve the right to choose the best method for standard shipping (USPS, UPS, etc).  Post Office Box, APO, FPO, and DPO Addresses DO NOT Qualify for free shipping.

Upgraded Shipping Charges

If you decide to pay for upgraded shipping to speed the delivery of your purchase, please remember that the items must be in stock.  If for some reason the products you ordered are not in stock you will be notified.  You may then choose to change the products to something that is available or wait for the products to be deliveried.  We will refund the difference between the base shipping rate of $9.95 and the rate you paid for the shipping upgrade on your order if it is delayed.   If your order qualified for free shipping and you paid for the upgrade the complete shipping cost will be reimbursed. You will only be charged for the upgrade if the order can be shipped out within 48 hours of the order being placed.

Refused Orders

Packages that are refused when they reach there shipping destination will be charged shipping, and a restocking fee of 15%.  The shipping fee will only be charged if your order was shipped with FREE SHIPPING.  If for some reason your order was refused, but you still want the order.  You will be required to repay the new shipping charge in order to receive your order.  The second attempt at delivery must be at a different address, we will not ship the order a second time to a address where it has been already refused once. 

Incorrect Address Issues

Customers need to triple check the shipping address on there order to insure the address is error free.  Be sure to include any special suite or apartment numbers, otherwise the order may be returned to us due to insufficient address.  The orders that are returned will be charge additional shipping for secondary delivery. Free shipping will not be applied twice for orders that meet those conditions prior to the return.  Customers will be contacted and made aware of the any delivery issues.  If the orders are not reshipped at the expense of the customers, a 15% restocking fee will be applied and any original shipping cost will be forfeit.  Any remaining balance will be credited back to the customer's credit card.

UPS Ground Transit Shipping Times